Privacy Policy
Effective Date: 10 January 2025
Welcome to Charlee’s Closet (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy describes how we collect, use, and protect your information when you visit or make a purchase from our website, charlees-closet.co.za (the “Site”).
1. Information We Collect
Personal Information
When you visit the Site, we may collect the following personal information from you:
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Contact Information: Name, email address, phone number, and shipping/billing address.
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Payment Information: Credit card details, billing address, and other payment-related details (processed securely through third-party payment gateways).
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Account Information: If you create an account, we collect your username and password.
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Order Details: Purchase history and preferences.
Non-Personal Information
We also collect non-identifiable data automatically through cookies and other tracking technologies, including:
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IP address
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Browser type and version
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Device type and operating system
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Referring URLs and browsing behavior on the Site
2. How We Use Your Information
We collect and use your information for the following purposes:
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To process and fulfill your orders, including shipping and returns
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To manage your account and provide customer support
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To send order confirmations, updates, and promotional materials (if you have opted in)
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To analyze website performance and improve user experience
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To comply with legal obligations and protect against fraud or misuse of our services
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners under the following circumstances:
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Service Providers: With third-party companies that assist in payment processing, order fulfillment, or website analytics (e.g., shipping providers, payment gateways).
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Legal Compliance: If required by law or in response to valid legal processes such as subpoenas or court orders.
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Business Transfers: In the event of a merger, sale, or acquisition of Charlee’s Closet, your information may be transferred as part of the transaction.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example:
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Order details are retained for tax and accounting purposes.
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Account information is retained until you request its deletion.
5. Security Measures
We take the security of your personal information seriously and implement the following measures to protect it:
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Secure Sockets Layer (SSL) encryption for data transmission
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Restricted access to personal information by authorized personnel
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Regular security audits and updates
While we strive to use commercially acceptable means to protect your information, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
The Site uses cookies and similar technologies to enhance your browsing experience and gather analytics. Cookies may:
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Remember your preferences
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Track shopping cart items
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Provide personalized content or advertisements
You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities of the Site.
7. Your Rights
You have the following rights regarding your personal information:
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Access: Request access to the personal data we hold about you.
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Correction: Request correction of inaccurate or incomplete information.
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Deletion: Request deletion of your personal information, subject to legal obligations.
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Opt-Out: Opt out of receiving promotional communications by clicking “Unsubscribe” in emails or contacting us directly.
To exercise your rights, please contact us using the details below.
8. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing any information.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on this page with the effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Charlee’s Closet
Email: support@charlees-closet.co.za
Phone:
Address: Nelspruit
By using charlees-closet.co.za, you acknowledge and agree to this Privacy Policy.